Alive Luxe Experiences South Africa Luxury Travel and Tours

Privacy Policy

Alive Luxe Experiences, operated by Alive Group LLC ("we", "our", "ALX") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website [www.aliveluxe.com], use our services, or interact with us in other ways. By using our website or services, you agree to the collection and use of your information in accordance with this Privacy Policy. Please read this Privacy Policy carefully to understand our views and practices regarding your personal data and how we will treat it.

Information We Collect

We collect several types of information in order to provide you with a seamless and personalized travel experience:

Personal Identification Information (PII)
When you engage with us (e.g., by filling out forms, booking a trip, or contacting us), we may collect personal information, including but not limited to:

Full Name
Address
Email Address
Phone Number
Payment Information (e.g., credit card details)
Date of Birth
Passport Details (for travel bookings)
Travel Preferences and Special Requests (e.g., dietary needs, accessibility requirements)
Nationality and Visa Information

Non-Personal Identification Information

We may also collect non-personally identifiable information, such as:

IP Address
Browser Type and Version
Operating System
Location Data (IP Geolocation)
Website Usage Data (such as browsing patterns, time spent on the site, and pages viewed)

Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track the activity on our website and store certain information. Cookies help improve your browsing experience by enabling us to tailor our content to your preferences. For more information, see our [Cookie Policy]. You can manage your cookie preferences directly through your browser settings.

How We Use Your Information

We use the information we collect for several purposes, including:

To Provide Our Services: To process bookings, manage reservations, offer travel itineraries, and communicate with you about your travel arrangements.
To Improve Our Website and Services: To analyze trends, monitor the effectiveness of our website, improve user experience, and provide personalized content and services.
To Communicate with You: To send booking confirmations, promotional offers, updates, newsletters, and other information that may be of interest to you. You may opt-out of receiving marketing communications at any time by following the unsubscribe link in emails or contacting us directly.
To Process Payments: We use your payment information to complete transactions and process payments for travel services and products.
To Provide Customer Support: To respond to your inquiries, assist with booking changes or cancellations, and provide customer support before, during, and after your travel.
To Meet Legal Requirements: To comply with applicable laws, regulations, and industry standards, and protect against fraud, security breaches, or other illegal activities.

Sharing Your Information

We will not sell, rent, or lease your personal information to third parties. However, we may share your information in the following situations:

With Third-Party Suppliers: We may share your personal details with third-party suppliers (e.g., airlines, hotels, tour operators) in order to fulfill your travel bookings and services. These third-party suppliers are required to maintain the confidentiality of your information and use it only for purposes related to your booking.
With Service Providers and Partners: We may share your information with trusted service providers, such as payment processors, website hosting companies, and email service providers, to facilitate our operations. These providers are required to handle your data securely and according to our instructions.
For Legal Compliance: We may disclose your personal information if required by law, regulation, legal process, or government request (e.g., complying with a subpoena, court order, or other legal obligations).
In the Event of a Business Transfer: In the event that we undergo a business transaction, such as a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction.

Security of Your Information

We take the security of your personal information seriously and employ industry-standard security measures to protect it from unauthorized access, loss, misuse, alteration, or destruction. These measures include encryption, secure servers, and access control. However, please be aware that no security system is completely impervious, and we cannot guarantee the absolute security of your data. If you suspect any unauthorized access to your account or personal information, please contact us immediately.

Your Rights and Choices

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

Access and Update Your Information: You can request to view, correct, or update the personal information we hold about you by contacting us directly.
Opt-Out of Marketing Communications: You may opt-out of receiving promotional communications by following the unsubscribe instructions in any marketing email or by contacting us directly.
Delete Your Data: You can request that we delete your personal data, subject to any legal or contractual obligations we have to retain it.
Data Portability: In some cases, you may request that we provide you with a copy of your personal data in a structured, commonly used format, or transfer it to another service provider.
Withdraw Consent: If we process your data based on consent, you may withdraw your consent at any time by contacting us.

If you wish to exercise any of these rights, please contact us at [insert contact email or address].

Third-Party Links

Our website may contain links to third-party websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's website. We encourage you to review the privacy policy of every site you visit, as we have no control over the content and practices of third-party sites. Additionally, please be aware that third-party websites may collect and process your personal data, and we are not responsible for their privacy practices.

Children’s Privacy

We do not knowingly collect or solicit personal information from children under the age of 13. If we learn that we have inadvertently collected personal data from a child under the age of 13, we will take steps to delete that information as quickly as possible. If you believe that we have collected such information, please contact us.

International Transfers

If you are located outside the United States, please be aware that your information may be transferred to and stored on servers located in the United States or other countries. By using our services and submitting your information, you consent to this transfer and processing. If you are located in the European Union (EU) or the European Economic Area (EEA), please note that your data may be transferred to countries outside the EEA. We will ensure that appropriate safeguards are in place to protect your information as required by applicable data protection laws, including the use of Standard Contractual Clauses (SCCs) for transfers.

Data Retention

We retain your personal information for as long as necessary to provide our services to you, fulfill our legal obligations, resolve disputes, and enforce our agreements. The length of time we retain data depends on the type of data and the purposes for which it was collected. You may request further information about our data retention practices by contacting us directly.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes to this Privacy Policy will be posted on this page with an updated "Effective Date." We encourage you to periodically review this page to stay informed about how we are protecting your personal information.